About Captain Compliance
Captain Compliance is a leading data privacy software company with a Consent Management Platform (CMP) that helps companies comply with privacy regulations. We are your privacy superheroes, dedicated to automating and simplifying complex compliance requirements for businesses worldwide, including GDPR, CCPA, and other state and federal laws and are looking for our next superhero to join the team.
Our mission is to empower organizations with cutting-edge technology solutions that enhance operational efficiency, bolster security measures, and foster growth, all while ensuring adherence to evolving industry regulations.
Our core software solutions include the Cookie Scanner, Pixel Scanning capabilities, a comprehensive Consent Management Platform (CMP), Dynamic Privacy Notice, and Data Subject Opt-Out Software automation. We pride ourselves on offering quick and efficient implementation and integrations with our clients’ existing systems, positioning ourselves as a trusted partner committed to simplifying data privacy management with intuitive, user-friendly features.
The Opportunity
The Technical Customer Success Engineering Associate plays a pivotal role in guiding new customers through the setup, configuration, and adoption of our data privacy compliance software, with a heavy emphasis on technical troubleshooting and custom implementations. Your primary objective will be to ensure clients rapidly achieve their first moment of value realization by simplifying complex technical implementations with you handling the implementation and heavy lifting, investigating edge cases, and facilitating seamless integrations. This role demands an engineering or martech mindset combined with exceptional communication skills, ensuring you can explain deeply technical concepts in a way that customers can easily understand. You will directly contribute to customer satisfaction, product adoption, and the overall growth of the company by serving as the bridge between our technology and our clients’ business needs.
Key Responsibilities
Technical Implementation & Troubleshooting
- Take ownership of complex technical setups, account configurations, and software integrations of Captain Compliance’s privacy platform into diverse client environments.
- Independently dig into implementations, performing extensive Google Tag Manager (GTM) debugging, writing and reviewing custom JavaScript, and utilizing browser dev tools to resolve issues.
- Investigate and resolve edge-case implementation roadblocks that consume significant time, acting as the technical escalation point during the onboarding phase.
- Collaborate effectively with internal development and support teams to resolve complex technical issues, ensuring a smooth client experience.
- Usage of frontier models like Claude to move more efficiently
Client Relationship & Technical Translation
- Translate highly technical issues, implementations, and solutions into plain language that non-technical customers and stakeholders can fully understand and act upon.
- Conduct in-depth technical discovery sessions to thoroughly understand each client’s unique tech stack and specific data privacy compliance needs.
- Maintain clear, consistent, and empathetic communication throughout the onboarding process, proactively managing expectations around technical deliverables.
Project Management & Feedback
- Manage multiple technical onboarding projects concurrently, prioritizing tasks and tracking milestones to ensure timely completion.
- Collect and relay critical technical feedback to product and engineering teams to continuously improve the platform’s integration capabilities.
Qualifications
Required Qualifications
- A strong background in engineering, marketing technology (MarTech), or a highly technical customer success role.
- Advanced proficiency in Google Tag Manager (GTM), including complex debugging and custom tag/trigger configurations.
- Solid experience writing and troubleshooting JavaScript and navigating browser developer tools to diagnose front-end integration issues.
- Exceptional communication skills with a proven ability to explain complex, technical concepts to non-technical audiences clearly and concisely.
- A proactive, independent approach to problem-solving, with a high comfort level digging into undocumented or custom client implementations.
- Proven experience (2+ years) in a client-facing role within a SaaS environment.
- Strong written and spoken English communication skills.
Preferred Qualifications
- Previous experience or a strong understanding of data privacy regulations (e.g.,LGPD, GDPR, CCPA) or working with compliance software.
- Familiarity with Customer Relationship Management (CRM) systems (e.g., Salesforce, HubSpot) and analytics tools.
- Prior experience working effectively in a fully remote or distributed team environment.
Why Join Captain Compliance?
Joining Captain Compliance means becoming part of a dynamic and impactful team. We foster a collaborative and innovative environment where new ideas are actively encouraged, and proactive problem-solving is a core expectation. As a fully remote position based in Latin America, you will benefit from:
- Flexibility & Work-Life Balance: Enjoy the freedom and flexibility to work from anywhere, promoting a healthy work-life balance and eliminating commute times.
- Competitive Compensation: Receive competitive compensation paid in USD, providing economic stability and often a higher earning potential compared to local currencies in the region.
- Global Impact & Growth: Join an international company at the forefront of data privacy technology, gaining invaluable exposure to diverse global markets and significant opportunities for professional growth and career advancement.
- Time Zone Alignment: Benefit from time zone alignment with North American teams, which facilitates seamless real-time collaboration and efficient project management during standard business hours.